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This Research paper presents the Polish case study of the European Commission-funded project ‘DIGIQU@LPUB’, which examines the impact of digitalisation on job quality and social dialogue in the public services in three sectors: electricity, public administration and healthcare. Conclusions were drawn from desk research (literature, legal acts, strategic documents and statistical records) and from field research. Thirteen individual interviews were conducted with trade union representatives and three focus groups were organised with employees in the sectors under scrutiny. In addition, an online survey was conducted with a sample of 447 employees in public administration, 47 in healthcare and 32 in the electricity sector. Due to the small sample sizes in the latter two sectors, the survey data only complement the qualitative data analysis for illustrative purposes.